Account & Data Deletion
Last updated: 3 August 2026
- App: Felova (
com.felova.app) - Developer: Felova
- Operated by: Siad Ismail, Wismar, Germany (Impressum)
A Felova account is optional. The app works fully offline, with no account at all. If you never created one, there is nothing to delete here — your records exist only on your device, and uninstalling the app removes them.
How to delete your account
Option 1 — In the app (fastest)
- Open Felova.
- Open Settings (the gear icon).
- Tap Cloud features (the ☁️ row).
- Tap Delete account.
- Confirm in the dialog that appears.
Deletion is immediate and permanent. There is no waiting period and no way to bring the account back afterwards. The Delete account button is only shown while you are signed in.
Option 2 — By email (if you have already uninstalled the app)
Email hello@felova.app from the address you registered with and ask us to delete your account. We answer within 30 days, and in practice usually within one or two days.
Option 3 — Delete only the data on your phone, and keep your account
In the app, go to Settings → Delete all data. Or simply uninstall Felova.
What is deleted
When you delete your account, all of this is removed from our servers immediately and permanently:
- Your account itself — your email address and your sign-in credentials.
- Every pet profile you own, and everything attached to it — diary and journal entries; weight, mood, appetite, blood glucose, seizure and water records; medications and their schedules; dose and adherence logs; condition and care plan settings.
- Your caregiver access to pets that other people shared with you.
- Invite codes you created, and the records of how they were used.
Pets belonging to someone else are not deleted. If you were helping to look after another person's pet, that pet and its records belong to their owner and stay with them. Only your access to them is removed.
What is kept, and for how long
Three things outlive your account.
- The data on your own device is not deleted by this. Deleting your account removes the cloud copy, and the app says so before you confirm. To remove the local copy, use Settings → Delete all data, or uninstall the app.
- Purchase and subscription records are kept for 10 years. Payments are handled by Google Play and by our subscription provider RevenueCat, not by us. German tax and commercial law (§ 147 AO, § 257 HGB) requires us to keep transaction records for ten years, so they remain after your account is gone. They hold purchase and billing data only — no pet data, no health information.
- Product analytics are kept. These are counts of events such as “a pet was created” or “a report was exported”. They carry no name, email address, account ID, pet name or health detail, and they are not tied to your account, so we cannot trace them back to you or pick out yours to delete. These events are pseudonymous rather than anonymous: an install identifier can group events from the same installation. That identifier is rotated when you delete your account, so nothing links the earlier events to anything you do later.
We keep no database backups of our own, and our current hosting plan includes none, so deleted data does not survive in one.
Photos and the vet report PDFs the app generates are never uploaded in the first place, so there is no cloud copy of those to delete. They live on your device only.
Contact
Questions about any of this, or about a deletion request you have already sent: hello@felova.app.
For the full picture of what Felova stores, where it goes, and why, see our Privacy Policy.